Questions & Answers

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    CONTACT INFORMATION

    JL.Jenderal Sudirman,

    Sona Topas Tower, Floor 15,

    Jakarta Selatan

    +62 811-1147-119

    Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.

    Shopping Information

    Tentang Konfirmasi Pembayaran di NG Shope
    Untuk saat ini Anda dapat melakukan konfirmasi pembayaran melalui What’sApp kami di 08111147119 atau E-mail diinfo@ngshope.com untuk menghindari adanya masalah dalam proses pembayaran.
    Cara Mengubah Nomor Telepon

    Anda dapat mengubah nomor telepon dengan cara Masuk ke Akun Anda lalu pilih My Account. Kemudian pilih Edit Address dan ubah nomor telepon lalu klik Save Address. 

    • Nomor Handphone yang Digunakan Sebelumnya Hilang atau Tidak Aktif Lagi.

    Anda dapat mengubah nomor telepon dengan cara Masuk ke Akun Anda lalu pilih My Account. Kemudian pilih Edit Address dan ubah nomor telepon lalu klik Save Address.

    Cara Mengubah E-mail Akun

    Anda dapat mengubah E-mail dengan cara masuk ke Akun Anda di NG Shope. Kemudian pilih Account Information. Klik Change Email kemudian masukan E-mail baru Anda dan Pasword, lalu klik Save.

    Cara Mengubah Kata Sandi (Password) Login

    Anda dapat mengubah Password akun Anda dengan masuk ke Akun Anda di NG Shope kemudian pilih Account Information. Klik Change Password kemudian isi alamat E-mail, Password lama Anda dan Password baru Anda (Password harus mengandung huruf kapital, huruf kecil dan angka). Kemudian isi Confirm New Password dengan Password baru Anda, lalu klik Save.

    Bagaimana Cara Mendaftarkan Akun (Registrasi)

    Pada situs web www.ngshope.com, klik Buat Akun yang terdapat di pojok kanan atas NG Shope. Isi Nama Depan, Nama Belakang, alamat E-mail, Password (Password harus mengandung huruf kapital, huruf kecil dan angka). Kemudian Ulangi Password dengan memasukan Password yang sama dengan yang Anda buat lalu klik Buat Akun dan mulai berbelanja. Klik Berlangganan Newsletter untuk mengetahui info terbaru dan promo dari NG Shope.

    Where can I view my sales receipt?

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    How do I add a gift receipt to an order?

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    How long do I have to return an order?

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    Payment Information

    How is the recipient reimbursed?

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    Can I be reimbursed through the original payment method?

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    Can the country receiving the shipment be different than the country of purchase?

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    How can I return an item?

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    Will I receive the same product that I see in the picture?

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    Will you restock items indicated as “out of stock?”

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    Orders and Returns

    Delivery charges for orders from the Online Shop?

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    How long will delivery take?

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    What exactly happens after ordering?

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    How long does the delivery take and how much does it cost?

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    Which browser is best to use the site?

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    How do I subscribe to the newsletter?

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